What is a CRM?
devMaster Posts: 11
Sept. 13, 2020, 11:55 p.m.

Customer relationship management (CRM) is one of many different approaches that allow a company to manage and analyse its own interactions with its past, current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Aravind G Posts: 2
Aravind G
Sept. 16, 2020, 12:49 p.m.